Shipping Policy - Covid Announcement
Thank you for all your constant support and faith in Threads Of MeiSi!
As we always emphasize, the Threads Of MeiSi team's primary focus is always on service and providing the very best to our friends! We are the proudest when friends that have made their orders through this website are happy with the products, and above all, the service.
Recently, we at Threads Of MeiSi have been very troubled and also affected that we have not been able to keep our friends happy. This is mostly due to the crazy delays some of you have encountered. From a reasonable time-frame of maybe 2 weeks for global shipping, it has become a crazy and sometimes seemingly endless wait for your highly anticipated package, for periods up to more than a month, with minimal information provided by the postal services.
This is something nobody wishes upon our world, as our previous expectations and ways have all been greatly disrupted by this pandemic which is due to the Covid-19 virus, with the number of flights around the world greatly minimized and postal services disrupted by social distancing measures. Life is of course most precious but at the same time, you, our friends, are equally important.
We will be tracking and checking on each package sent over the past two months. We truly hope for your kind understanding and apologize if you have been adversely affected.
We thus would like to clarify about the shipping options we have had on the Threads Of MeiSi website:
Standard & Free Shipping
Standard Shipping is shipping done through the global postal system and facilitated by local post offices across the world.
Free Shipping is a promotional offer that we have extended till August 2020. It applies for orders above USD$80 and would be processed like Standard Shipping.
Do note that for Standard & Free Shipping, there is strictly no refund given for any packages that are lost.
The reason why we have the postal shipping service as the default is that we wish for the best value for our friends and this option has been relatively dependable with the lowest cost to our friends.
Of course, Covid-19 has slightly changed the dependability of this option.
Therefore, we are now launching an alternative shipping solution - DHL Express.
DHL Express is now available for orders globally with a rate pegged to your location. This would be a flat shipping rate offered by us at Threads Of MeiSi through DHL.
For more than 200 countries & areas around the world, you would be able to choose this express delivery service.
We hope to use this service to provide a more dependable and efficient mode of delivering our awesome threads to all of our friends. The cost would be slightly higher than the standard rates due to the nature of the service.
However, to show our commitment to our friends, Threads Of MeiSi would be looking to provide a further discount by promocode for friends using this DHL express service in the month of June in 2020.
Please do send us a message if you would like to find out more about the express shipping option or would need any tailored solution for your order. We would be most happy and glad to be of service!
Thank you, take care. As always, happy crafting!
Threads Of MeiSi Team